How is the relationship between IT and its customers changing? HP’s Gwen Becknell and digital transformation influencer Tamara McCleary tell Michael Krigsman of CXOTalk about digital transformation in information technology.

Becknell is Senior Director of End-User Experience Services within Infrastructure Services at HP, Inc. Her team is responsible for the IT employee experience for 70,000 HP employees worldwide, including such services as PC Lifecycle, O365 (including Skype for Business), Remote access, Printing, Mobility, Video Conferencing and IT Support. She was worked at HP for 20 years and previously worked in both the Defense and Biotech industries.

McCleary is the CEO and founder of Thulium, which assists Fortune 1000 companies in developing brand identities with a focus on social media. She is also an internationally recognized expert on relationships, influence and conscious business; is ranked by Klear in the Top 1% of global Social Media Influencers; is an IBM Futurist; and created the trademarked RelationShift® method.