Tyler Gau is a Citizen Developer for Salesforce and FinancialForce at Cincinnati Bell, a telecommunications and professional services provider. As a part of the business, rather than IT, he is able to leverage his knowledge of the Force.com platform, business products and processes to develop tools that facilitate faster process cycles in sales, fulfillment and operations. His passion for creativity and innovation drive him to improve user experience in the tool through automation.

Tyler has a background in world language literature, education, and supply chain management which gives him a unique approach to development and problem solving. He is on Twitter at @BeardforceTyler and coauthors a Salesforce blog: http://beautyandthebeardforce.wordpress.com.